Shipping policy

SHIPPING POLICY

Last updated: September 28, 2026

OVERVIEW

This Shipping Policy applies to all purchases made from JOURNALNAME LLC ("we," "us," "our," or "JOURNALNAME™"), whether through our online store at shops.journalname.com or through advertising channels such as the Shop app, other merchants' online stores, and third-party advertising platforms.

1. DIGITAL PRODUCTS ONLY

JOURNALNAME™ sells digital products only, such as ebooks, planners, templates, spreadsheets, workbooks, guides, and prompt libraries.

We do not sell, ship, or deliver any physical products. No shipping address is needed, and no shipping charges apply.

2. INSTANT DIGITAL DELIVERY

After your payment is successfully processed and your order is confirmed, your digital product is delivered electronically. Depending on the product, delivery may be made through:

  • A download link in your order confirmation email;
  • A download link on the order confirmation page;
  • Customer account access; or
  • Another electronic delivery method shown at checkout.

Delivery is normally instant, and no waiting or transit time applies.

3. SHIPPING FEES

There are no shipping fees. If a shipping line appears anywhere in the store or checkout, it does not apply to our digital products, and you will not be charged for shipping.

4. YOUR EMAIL ADDRESS

We deliver your product to the email address you provide at checkout. Please:

  • Make sure the email address is correct before completing your order;
  • Check your spam, junk, or promotions folder if you don't see your email; and
  • Keep access to that email account so you can retrieve your download link.

5. PURCHASES THROUGH SHOP CAMPAIGNS AND OTHER ADVERTISING CHANNELS

If you buy our products through an ad in the Shop app, on another merchant's online store, or on a third-party platform, JOURNALNAME LLC is the seller and is responsible for delivering your order. The merchant or platform displaying the ad does not deliver your product or provide support.

Delivery works the same way: electronically, by email, after your payment is confirmed. Because these checkouts may not create an account on our store, the email you enter at checkout is how we deliver your product. Please make sure it's accurate.

6. DELAYED OR MISSING DELIVERY

In rare cases, technical or payment-processing issues may briefly delay delivery. If you haven't received your product within a reasonable time after a successful purchase:

  1. Check your spam or junk folder.
  2. Confirm that the email address on your order is correct.
  3. Contact us at support@journalname.com with your order number and the email address used for the purchase.

We will verify your transaction and make reasonable efforts to give you access to your purchased product promptly.

7. DOWNLOAD PROBLEMS

If a download link isn't working or a file won't open, contact us at support@journalname.com and tell us the product name, your order number, and the device or software you're using. We will help you get access to the product.

8. INTERNATIONAL CUSTOMERS

Because our products are delivered electronically, we can offer them to customers in most locations. There are no customs duties or import fees on digital delivery, but local taxes may apply at checkout depending on your location. We may limit availability in certain regions or jurisdictions where required by law.

9. RETURNS AND REFUNDS

Refunds and cancellations for digital products are covered by our Refund & Return Policy. Please review it before purchasing.

10. CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time by posting the revised version on our website. The version in effect when you place your order applies to that order.

11. CONTACT INFORMATION

JOURNALNAME LLC
16192 Coastal Highway
Lewes, DE 19958
United States

Email: support@journalname.com
Phone: +1 302-522-1633