Refund policy

 

REFUND & RETURN POLICY

Last updated: September 28, 2026

OVERVIEW

This Refund & Return Policy applies to all purchases from JOURNALNAME LLC ("we," "us," "our," or "JOURNALNAME™"), whether made through our online store at shops.journalname.com or through advertising channels such as the Shop app, other merchants' online stores, and third-party advertising platforms.

Because we sell digital products only, this policy differs from those for physical goods. Please read it before you buy.

1. DIGITAL PRODUCTS AND RETURNS

Our products, including ebooks, planners, templates, spreadsheets, workbooks, guides, and prompt libraries, are delivered electronically and cannot be "returned" once delivered. Nothing is shipped, so there are no return shipments or return shipping labels.

2. GENERAL RULE

Because digital products can be downloaded, copied, and used immediately, all sales are final once the product has been delivered and accessed or downloaded, except in the situations described in Section 3 or where applicable law gives you a right to a refund.

3. WHEN WE WILL REFUND OR FIX AN ORDER

We will issue a refund, or provide a working replacement if you prefer, in these situations:

  1. Non-delivery. You paid but did not receive access to your product, and we cannot resolve the problem within a reasonable time after you contact us.
  2. Duplicate charge. You were charged more than once for the same order in error.
  3. Defective or inaccessible file. The file is corrupted, cannot be opened, or is materially different from its description, and we cannot fix or replace it after you report it.
  4. Wrong product. You received a different product than the one you ordered.
  5. Unauthorized purchase. The purchase was made without your authorization, and you report it to us promptly.
  6. Required by law. A refund is required under the consumer-protection laws that apply to you.

[Optional: add a satisfaction window here if you offer one, for example: "Within 7 days of purchase, you may request a refund for any product you are not satisfied with." Delete this line if you do not offer one.]

4. WHEN REFUNDS ARE NOT AVAILABLE

Unless one of the situations in Section 3 applies, we generally cannot refund:

  • A product you changed your mind about after downloading or accessing it;
  • A product you bought by mistake, or that you already own;
  • A product that is not what you expected in style, format, or level of detail, where it matches its description;
  • Compatibility problems caused by your device, software, or settings, where the product was accurately described; or
  • Results from using a product. Our products are educational and informational, and we do not guarantee specific business, financial, career, or personal outcomes.

5. HOW TO REQUEST A REFUND

Email support@journalname.com with:

  1. Your order number;
  2. The email address used for the purchase;
  3. The product name; and
  4. A short description of the problem (screenshots help if the file won't open).

Please contact us within [7] days of purchase so we can review your request. We may ask for more information to verify your order.

6. REVIEW AND REFUND TIMING

We review requests as quickly as we can and will email you our decision. Approved refunds are returned to your original payment method. Your bank or payment provider may take [5 to 10] business days to show the refund, and we do not control that timing.

7. CANCELLATIONS

Once an order has been accepted and digital access has been provided, we cannot cancel it, except as described in this policy or where required by law. If you need to cancel an order before you receive access, email us right away and we will do our best to help.

8. PURCHASES THROUGH SHOP CAMPAIGNS AND OTHER ADVERTISING CHANNELS

If you bought through an ad in the Shop app, on another merchant's store, or on a third-party platform, JOURNALNAME LLC is the seller and handles all refund requests. Please send them to support@journalname.com, not to the merchant or platform that displayed the ad, because they cannot issue refunds for our products.

9. CHARGEBACKS

Please contact us before filing a dispute with your bank or card issuer, since we can usually resolve problems faster directly. We may contest a chargeback that we believe is unwarranted, and we may suspend access to products connected with a disputed order.

10. YOUR LEGAL RIGHTS

Nothing in this policy limits any consumer rights you have under the laws where you live that cannot be waived.

11. CHANGES TO THIS POLICY

We may update this policy by posting the revised version on our website. The version in effect when you place your order applies to that order.

12. CONTACT INFORMATION

JOURNALNAME LLC
16192 Coastal Highway
Lewes, DE 19958
United States

Email: support@journalname.com
Phone: +1 302-522-1633