Frequently Asked Questions
Quick answers about our digital product and instant downloads.
What do you sell?
Digital products: eBook, business and marketing systems, AI prompt libraries, planners, and budgeting and pricing spreadsheets.
Do you ship anything?
No. Everything is a digital download, so there are no shipping fees.
How do I get my purchase?
A download link is emailed to you right after checkout.
What file formats are included?
Each product page lists the format, such as Excel (.xlsx) or PDF. Check the "Digital Product Details" section before you buy.
What do I need to open the files?
Spreadsheets need Microsoft Excel or a compatible app. PDFs open in any PDF reader.
I didn't get my email. What should I do?
Check your spam or promotions folder first. If it's not there, contact us at support@journalname.com with your order number.
Can I get a refund?
Please see our Refund policy for details on digital products.
Can I share or resell the files?
Products are for your personal or business use. Resale or redistribution isn't allowed.
How do I contact you?
Email support@journalname.com or use our Contact page. We reply within 3 business days.